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Customer Support


Context Help

If you feel lost inside our Control Panel, the first step you should take is to press the Help button, which is present on each page. A pop-up menu will open. It comprises comprehensive info about all the actions that you can perform on the given page. Each pop-up window shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide array of how-to videos describing how to work with our hosting Control Panel. They're intended for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, have a peek at our extensive FAQ database, which covers questions asked by actual individuals and offers real solutions. We periodically "revamp" our FAQ section with new Q&A's so as to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, we have a great team of tech support engineers available 24-7-365 and eager to assist you with any question. Each trouble ticket you submit will be replied to in less than 1 hour (the average response time is only 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 233292

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com